Drone Med - Mavic 2 Enterprise

Drone Med Coverage

For a small additional charge, Hive Drone Med Coverage offers up to two repairs within one year. Each time you request a repair, you will receive a 12-month warranty on all parts replaced or repaired. Drone Med Plus is a premium service which offers repairs at no additional repair fee and up to 5 repairs each year.

Hive Drone Med and Drone Med Plus is only available for purchase in the United Kingdom or Ireland.

 

The customer will bear the responsibility of any shipping costs during the claim process.

 

Drones Currently Covered:

DJI Mavic 2 Zoom

DJI Mavic 2 Pro

DJI Mavic 2 Enterprise

DJI Mavic 2 Enterprise Dual

DJI Mavic Pro

DJI Mavic Pro Platinum

DJI Mavic Air

DJI Mavic Mini

DJI Spark

DJI Phantom 4 Pro v.2

DJI Phantom 4 Pro Obsidian

DJI Phantom 4 Pro

DJI Phantom 4 Advanced

DJI Phantom 4 Standard

DJI Phantom 3 Pro

DJI Phantom 3 Adv

DJI Phantom 3 Sta

 

 

Hive Drone Med and Drone Med Plus does not cover the following:

• Lost or partially lost aircraft.
• Theft, forgotten, or abandoned product.
• Water damage
• Batteries, accessories, 3rd party parts and modified drones and/or controllers
• Deliberate loss, crash or damage.
• Abrasions and shell damage that do not affect the performance of the product.
• Abrasion or damage to gimbal that do not affect the performance of the product.
• Repair requests for damage incurred outside the period of validity.
• Damage resulting from modifications
• General wear and tear or cosmetic damage that does not affect flight or performance.
• Damage as a result of 3rd party or self-repair.

 

Claim Process:

Accident Occurs > Online Repair Request > Send to Hive Repair Centre > Pay Repair Fee (if applicable) > Products Repaired & Returned

All flight logs must be submitted at point of claim via email or via access to DJI account details.

31 day cooling off period applies to new Drone Med Services. Claims cannot be made within 31 days of Drone Med & Drone Med Plus purchase.

 

Repair Service

Hive Drone Med includes two repairs per year for a small fee, Drone Med Plus includes up to 10 repairs per with no repair fee. If you claim for repair of your product twice under Drone Med, Hive shall be considered to have fully executed the Hive Drone Med Service. The Drone Med service will then be terminated.
After repair, the replaced parts becomes Hive Drone Stores property and the replacement parts are your property, with coverage effective for the remaining period of the Plan.

Drone Med & Drone Med Plus  is valid for 12 months.

 

 

 Drone Med and Drone Med Plus will be terminated without notice in the following situations:
1. The service has expired.
2. The aircraft or the gimbal has been repaired by a 3rd party or self-repaired
3. Drone Med includes two replacements. If you claim for repair of your product twice, Hive shall be considered to have fully executed the Drone Med service. The Drone Med service will then be terminated.
4. If the customer is found to have broken a Drone Med covered product on purpose, the service will be terminated automatically, and Hive will not offer a refund. If a customer is found to be causing accidents for financial gain, Hive reserves the right to take legal action.

 

Drone Med and Drone Med Plus can be transferred with product if Hive Drone Store is informed within 48 hours of sale of product                                                                                                                                                                                

 

You agree to provide Hive with your personal information, including but not limited to your name, email address, address, phone number and drone Serial Number for us to provide you with a better service. By applying for Drone Med and Drone Med Plus, you acknowledge that you have read, understood and agreed the terms of service.

Please do NOT send SD cards to Hive. Hive shall not be responsible for any damage or loss to the data or personal information stored or saved in your product.

 

Repair Fees for Drone Med:

MODEL	Drone Med Price Per Year	Drone Med Plus	1st Repair Charge Drone Med	2nd Repair Charge Drone Med	1st Repair Charge Drone Med Plus	2nd Repair Charge Drone Med Plus	Repairs Per Year Drone Med	Repairs Per Year Drone Med Plus
DJI Mavic 2 Zoom	£109	£159	£99	£109	£0	£0	2	5
DJI Mavic 2 Pro	£109	£159	£109	£129	£0	£0	2	5
DJI Mavic 2 Enterprise	£299	£399	£199	£249	£0	£0	2	5
DJI Mavic 2 Enterprise Dual	£399	£499	£299	£349	£0	£0	2	5
DJI Mavic Pro	£109	£159	£60	£90	£0	£0	2	5
DJI Mavic Pro Platinum	£109	£159	£60	£90	£0	£0	2	5
DJI Mavic Air	£85	£125	£70	£100	£0	£0	2	5
DJI Mavic Mini	£35	£50	£36	£48	£0	£0	2	5
DJI Spark	£55	£75	£46	£58	£0	£0	2	5
DJI Phantom 4 Pro v.2	£159	£209	£100	£150	£0	£0	2	5
DJI Phantom 4 Pro Obsidian	£159	£209	£100	£150	£0	£0	2	5
DJI Phantom 4 Pro	£159	£209	£100	£150	£0	£0	2	5
DJI Phantom 4 Advanced	£159	£209	£100	£150	£0	£0	2	5
DJI Phantom 4 Standard	£129	£189	£89	£129	£0	£0	2	5
DJI Phantom 3 Pro	£189	£249	£149	£189	£0	£0	2	5
DJI Phantom 3 Adv	£189	£249	£149	£189	£0	£0	2	5
DJI Phantom 3 Sta	£189	£249	£149	£189	£0	£0	2	5